Citizen Charter
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CITIZEN CHARTER


INTRODUCTION

Central Institute of Plastics Engineering & Technology (CIPET) was established in 1968 by Government of India with the assistance of United Nations Development Programme (UNDP) at Chennai. The main objective of setting up of the institute was to develop manpower in different disciplines of Plastics Engineering & Technology as no similar institute was in existence in the country. International Labour Organization (ILO) served as the executing agency. During the initial project period between 1968 and 1973, the institute achieved the targets envisaged and was rated as one of the most successful UNDP projects implemented worldwide. Today CIPET is a premier national institution under the aegis of the Ministry of Chemicals & Fertilizers, Govt. of India fully devoted to Skill Development, Technology Support Services, Academic and Research (STAR). CIPET operates on hub & spokes model with 28 locations - 5 High Learning Centres, 12 Other Learning Centres, 3 Specialized Centres, 2 R & D Wings, 5 Vocational Training Centre, 1 Petrochemical Data Services spread across the country catering to the needs of Polymer and allied industries. 11 more centres are in the process of establishment.

CIPET stands tall not only as a premier institute in the country but also emerged as a global institution renowned for its research & development in the niche areas of Polymer Science & Technology and high quality Education & Skill development in the field of plastics. CIPET has been accredited with ISO 9001:2008 QMS, ISO/IEC - 17025, ISO/IEC - 17020 certification on Design, Development and Conduct of specialized training courses in Plastics Engineering & Technology and rendering technical /consultancy services in design, tooling, plastics processing & testing for the benefit of plastics & allied industry. Besides, STAR activities, CIPET also plays pivotal role in generating employment opportunities especially for unemployed and underemployed youth, promoting entrepreneurs though various skill development training programs.

Headquartered in Chennai, CIPET has centres at Ahmedabad, Amritsar, Aurangabad, Baddi, Balasore, Bhopal, Bhubaneswar, Chennai, Gurgaon, Guwahati, Gwalior, Hyderabad, Hajipur, Haldia, Imphal, Jaipur, Kochi, Lucknow, Madurai, Murthal, Mysore, Raipur, Valsad and Vijayawada. All the state-of-the-art centers are equipped with excellent infrastructure facilities in the areas of Design, CAD/CAM/CAE, Tooling & Mould Manufacturing, Plastics processing, Testing and Quality Assurance with plan fund support from Government of India. The infrastructure facilities in terms machinery, equipments and technology are continuously upgraded and modernized in tune with needs of plastics & allied industries.

CIPET renders Technology Support Service in the areas of design, tooling, plastics processing and testing and quality assurance in India and abroad. CIPET has been in the forefront of strengthening the technological capabilities and has been constantly building capacities and leveraging its expertise, caliber and skill sets to meet the emerging and evolving needs of the industries.

CIPET works in close liaison with industries to implement its initiatives in the areas of Polymer and allied industries in accordance with the environmental policies of the country. CIPET's sustained efforts in creating awareness on environmental issues towards plastics and plastics waste management has been very well received by the industry.


QUALITY POLICY & OBJECTIVES

QUALITY POLICY

To pursue indomitable commitment of providing Quality Education, Training and Technical services in Design, Tooling, Processing, Testing and Quality Assurance in the field of Plastics Engineering & Technology to the customer's delight through Quality Management System and continual improvement.

OBJECTIVES

  1. To provide qualified plastics professionals at various skill levels through Long term and short term academic programs in the field of Plastics Engineering & Technology.
  2. To offer Technology Support & Consultancy Services in the areas of Plastics Processing,Testing, Quality Control, Inspection, Design, Tool Room, CAD/CAM/CAE, Calibration & Application Development.
  3. To undertake Research & Application Development in the areas of Reverse Engineering, Mould Flow Analysis, Rapid Prototyping, Warp Analysis, Packing Analysis, Composites, Nano - composites, Bio-polymers, Fuel cells, E-waste, Recycling, etc. through its R & D hubs - Advanced Research School for Technology and Product Simulation (ARSTPS) and Laboratory for Advanced Research in Polymeric Materials (LARPM).
  4. To enhance the professional skill & competency level of Faculty by providing an opportunity to upgrade their qualification and technical expertise through Advanced Training Programs.

VISION & MISSION

VISION

To become an apex Institute of International repute in the field of Polymer Science & Technology and ensure sustainable growth.

MISSION

To offer blend of specialized Academic and Skill Development Training Programs in the field of Polymer Science & Technology in order to provide qualified Human Resources with entrepreneurship qualities for Polymer & Allied Industries;

To provide Technology Support in the form of Consultancy Services in the fields of design, tooling, plastics processing, testing & quality assurance and Inspection Services to the plastics industries through a Quality Management System;

Dedicated R & D wings on Plastic Materials & Product development will develop New Polymeric Materials and its Applications from Technology Transfer, Intellectual Property (IP) and Knowledge Base.


ACTIVITIES

CIPET's activities are well in line with the country's plan for creating employment opportunities for youth and self-employment and entrepreneur development by:


CUSTOMER SERVICE CELL

The clients and customers of CIPET have an access to all the required technical information viz. Training & Technical Services offered by CIPET, charges for various services, status of their work assignment, technical data, enquires on standards, administrative procedures, training dates etc. at one desk. CIPET has established Customer Service Cell (CSC) at all CIPET Centers to interact with the customers/clients in an effective manner to provide information as desired by the customers. The Customer Service Cell is managed by a team of technically qualified competent Officers. All the customers/clients can straight away approach the Customer Service Cell functioning at CIPET Centres to avail the training & technical services. The Customer Service Cell is established with an objective to delight the customers as part of CIPET's Quality Management System (QMS) and customer focus approach.


COMMITMENT TO THE CLIENT'S EXPECTATIONS

Citizen Charter of CIPET has been formulated on the stated guidelines and as per documented quality management system to fulfil the expectations of its clients to their satisfaction with an intention to retain them on a long-term basis for mutual benefit. CSC at CIPET Centres is committed to serve customers/clients with the following objectives:

Further, Customer Service Cell/Business Development Cell at Head Office, Chennai working under the direct control of Director General, CIPET ensures effective customer communication, customer grievance redressal through implementation of a documented procedure for customer feedback/ complaints.


CLIENTS

OUR CLIENTS ARE


GRIEVANCE REDRESS MECHANISM

CIPET has established a Grievance Redress Mechanism with commitment to address any customer complaint or Grievance in a formalised procedure with following guidelines.

The process flow of Grievance Redress Mechanism would be as follows:

Step 1:
The customer may approach Principal Director & Head / Director & Head / Deputy Director & Head who is the Head of the Centre. The Head of the Centre (list enclosed) shall send the reply within 15 days from the date of receipt of the representation.

Step 2:
If the aggrieved client is not satisfied with the reply of the Head of the Centre, then they can represent to the Principal Director / Director who is the Nodal Officer of CIPET for implementation of Citizen Charter. He shall examine and give his reply within 15 days from the date of receipt of the grievances.

Step 3:
If the Client/Customer is not still satisfied, they can represent to the Director General, CIPET and after examination he shall give his reply within 30 days from the date of receipt of the grievances.

Step 4:
If the Client/Customer's grievances is still not redressed, then they can represent to the Director of Public Grievances for Department of Chemicals & Petrochemicals.

Contact Address of Director of Public Grievances for Department of Chemicals & Petrochemicals, Director General - CIPET / Principal Director & Head / Director & Head / Deputy Director & Head at Centres & Head Office :

Director of Public Grievances, Department of Chemicals & Petrochemicals

Joint Secretary
Room No. 341, A-Wing, Shastri Bhawan, New Delhi.
Tel. No.: +91-11-23383428
Fax No.: +91-11-23073682

Director of Public Grievances will be assisted by

Prof. (Dr.) S. K. Nayak
Director General
CIPET Head Office
T.V.K. Industrial Estate, Guindy, Chennai - 600 032.
Tel. No.:++91-44-22253040 , +91-44-22254780
Fax No.: +91-44-22254787
Email: cipetdgoffice@gmail.com


NODAL OFFICER

NODAL OFFICER AT CIPET HEAD OFFICE

NAME & DESIGNATION CONTACT INFORMATION
Mr. R. Rajendran
Principal Director
APDDRL, Bengaluru
CIPET Head Office
T.V.K. Industrial Estate,
Guindy,
Chennai - 600 032
Mobile No. : +91-9445567356
Tel No. : +91-44-22254782 / +91-44-22254780 Extn: 250
Fax No. : +91-44-22254782
Email : rrajendran@cipet.gov.in

NODAL OFFICER AT CIPET CENTRES

CENTRE NAME NAME & DESIGNATION CONTACT INFORMATION EMAIL ID
CIPET - Ahmedabad Dr. Pradeep Upadhyaya
Principal Director & Head
CIPET,
Plot No. 630, Phase-IV,
GIDC, Vatva,
Ahmedabad - 382 445.
Phone No.: +91-79-40103901
Mobile No.: +91-9662517001
Fax No.: +91-79-40083905/06
ahmedabad@cipet.gov.in / cipetahmd@gmail.com
CIPET - Amritsar Mr. K. J. Ghai
Manager (Testing) / In-charge
CIPET,
P.O. Rayon & Silk Mills,
Adjacent to GND University,
Amritsar - 143 104.
Phone No.: +91-183-2256602, 2258938
Mobile No.: +91-9463731928
Fax No.: +91-183-2258671
amritsar@cipet.gov.in / cipetamritsar@gmail.com
CIPET - Aurangabad Mr. M. K. Mandal
Director & Head
CIPET,
Plot No. J-3/2,
MIDC Industrial Area,
Chikalthana, Aurangabad - 431 006.
Phone No.: +91-240-2478301
Mobile No.: +91-9423187482, 9325687901
Fax No.: +91-240-2478333
aurangabad@cipet.gov.in / cipetabad@gmail.com
CIPET - Baddi Mr. Udayan Mukherjee
Chief Manager (Project)
CIPET,
Inside - Baddi Technical Training Institute (BTTI),
EPIP Phase-I,
Jharmajri, Baddi,
Dist: Solan,
Himachal Pradesh - 173205
Mobile No.: +91-9805096671, +91-9937286455
baddi@cipet.gov.in / baddicipet@gmail.com
CIPET - APPTC - Balasore Mr. P. K. Sahoo
Director & Head
Advanced Plastics Processing Technology Centre (APPTC) - CIPET
Plot No.A, IDCO, Bampada Industrial Area,
Balasore - 756056, Odisha.
Phone No.: +91-6782-653213,653215
Mobile No.: +91-7566177001
Fax No.: +91-6782-211161
apptc.balasore@cipet.gov.in / apptcbls@gmail.com
CIPET - APDDRL - Bengaluru Mr. R. Rajendran
Principal Director
Advanced Polymer Design & Development Research Laboratory (APDDRL),
C/o VTPC, 3rd Floor, A Block,
BMTC complex, Shantinagar, K.H Road,
Bengaluru-560027
Phone No.: +91-80-22534444
Mobile No.: +91-9445567356
Fax No.: +91-80-22210655
apddrl@cipet.gov.in / apddrlbengaluru@gmail.com
CIPET - Bhopal Dr. S.C.Shit
Principal Director & Head
CIPET,
'G' Sector, J.K.Road,
Govindpura Industrial Area,
Bhopal - 462 023.
Phone No.: +91-755-2684769
Mobile No.: +91-9952962768
Fax No.: +91-755-2689041
bhopal@cipet.gov.in / cipet.bhopal@gmail.com
CIPET - Bhubaneswar Dr. P.S.G. Krishnan
Director & Head
CIPET,
B-25, CNI Complex,
P.O. Patia,
Bhubaneswar - 751 024.
Phone No.: +91-674-2743767
Mobile No.: +91-9337476507
Fax No.: +91-674-2743863
bhubaneswar@cipet.gov.in / cipetbbsr@gmail.com
CIPET - LARPM - Bhubaneswar Dr. M Abdul Kader
Chief Manager (Project)
Laboratory for Advanced Research in Polymeric Materials (LARPM) - CIPET,
B - 25, CNI Complex,
Bhubaneswar - 751 024
Mobile No.: +91-9943496211
Phone No.: +91-674-2743767
Fax No.: +91-674-2743863
larpm@cipet.gov.in / larpmcipet@gmail.com
CIPET - MCTI Campus - Bhubaneswar Dr. Aswini Kumar Mohapatra
Deputy Director & Head
CIPET,
S-3/79, Sector-A, Zone-B,
Mancheswar Industrial Estate,
Bhubaneswar - 751 010.
Phone No.: +91-674-2588203, 2588087
Mobile No.: +91-9437496911
Fax No.: +91-674-2587874
mcti@cipet.gov.in / cipetsat@gmail.com
CIPET - Chandrapur Mr. Milindkumar T Bharne,
Manager (Project)
CIPET,
Plot No.1, "Scholars Villa",
Akashwani Road, Near District Stadium,
Civil Lines,
Chandrapur - 442 401.
Phone No.: +91-7172-251114
Mobile No.: +91-9325687902
cipetchandrapur@gmail.com
CIPET - Chennai Mr. K. Palanivel Raja
Director & Head
CIPET,
T.V.K. Industrial Estate,
Guindy,
Chennai-600 032.
Phone No.: +91-44-22254710
Mobile No.: +91-9677123894
Fax No.: +91-44-22254707
chennai@cipet.gov.in
CIPET - ARSTPS - Chennai Dr. M Abdul Kader
Chief Manager (Project)
Advanced Research School for Technology & Product Simulation (ARSTPS) - CIPET,
T.V.K. Industrial Estate, Guindy, Chennai - 600 032.
Mobile No.: +91-9943496211
Phone No.: +91-44-22254710
Fax No.: +91-44-22254707
arstps@cipet.gov.in / arstpscipet@gmail.com
CIPET - Petrochemical Data Services (PDS) - Gurgaon Mr. S. Ilangovan
Principal Director
ATPDC - Madurai
Petrochemical Data Services (PDS),
IPFT Campus,
Opposite Ambience Mall, Sector 20, NH 8,
Gurgaon - 122 016 (Haryana)
Phone No.: +91-124-2340459, 2340456, 2767497
Mobile No.: +91-9840348407
pds@cipet.gov.in
CIPET - Guwahati Mr. Ibotomba Singh
Director & Head
CIPET,
P.O: Changsari,
District: Kamrup,
Guwahati - 781 101
Phone No.: +91-361-6013167, 2130104
Mobile No.: +91-9678009446
Fax No.: +91-361-2680281
guwahati@cipet.gov.in / cipet_ghy@rediffmail.com
CIPET - PWMC - Guwahati Mr. Ibotomba Singh
Director & Head
Plastics Waste Management Centres(PWMC),
(A Unit of CIPET - Guwahati),
Vill: Borgaon, PO: Borgaon, Dist: Kamrup,
Assam - 781 104.
Phone No.: +91-361-2914005
Mobile No.: +91-9678009446
pwmc.guwahati@cipet.gov.in / pwmc.cipetghy@gmail.com
CIPET - Gwalior Dr. Sanjeev Kumar Jain,
Manager (Project) - VTC
CIPET,
Textile Technology Dept. Near Women Polytechnic,
Padav, Gwalior - 474002
Phone No.: +91-751-2456515
Mobile No.: +91-7869955244
Email: vtccipet.bhopal@gmail.com / cipetgwalior@gmail.com
vtccipet.bhopal@gmail.com
CIPET - Hajipur Dr. P. C. Padhi
Director & Head
CIPET,
EPIP Complex,
Hajipur Industrial Area,
Hajipur - 844 101
Phone No.: +91-6224-275316, 277424
Mobile No.: +91-7781020330
Fax No.: +91-6224-275316
hajipur@cipet.gov.in / cipetpatna@gmail.com
CIPET - Haldia Mr. D. Bhattacharya
Director & Head
CIPET,
City Centre,
P.O.- Debhog, Dist. Purba Medinipur,
Haldia - 721 657.
Phone No.: +91-3224-255444
Mobile No.: +91-9332310305
Fax No.: +91-3224-253016
haldia@cipet.gov.in / cipet.haldia@gmail.com
CIPET - Hyderabad Mr. V. Kiran Kumar
Director & Head
CIPET,
CIDA Phase-II, Cherlapally,
HCL Post,
Hyderabad - 500 051.
Phone No.: +91-40-27263750
Mobile No.: +91-9959333415
Fax No.: +91-40-27264051
hyderabad@cipet.gov.in / cipethyderabad@yahoo.co.in
CIPET - Imphal Mr. Imo Thiyam
Deputy Director & Head
CIPET,
C-12, Industrial Estate,
Takyelpat,
Imphal - 795 001.
Phone No.: +91-385-2413523
Mobile No.: +91-9862027422
Fax No.: +91-385-2413899
imphal@cipet.gov.in / cipetim@gmail.com
CIPET - Jaipur Mr. Lalit Guglani
Director & Head
CIPET,
SP-1298, Sitapura Industrial Area,
Phase-III, Sitapura,
Jaipur - 302 022
Phone No.: +91-141-3130392
Mobile No.: +91-9314470888
Fax No.: +91-141-2770736
jaipur@cipet.gov.in / cipet_jaipur@yahoo.co.in
CIPET - CBPST - Kochi Dr. T. O. Varghese
Director & Head
Centre for Bio-Polymer Science and Technology (CBPST),
A unit of CIPET,
Old JNM Campus, FACT Township, Eloor, Udyogamandal P.O., Kochi-683 501.
Phone No.: +91-484-2547740, 2541750, 2555750
Mobile No.: +91-9496156777
Fax No.: +91-484-2551740
cbpst@cipet.gov.in / cbpst2012@gmail.com
CIPET - Lucknow Mr. R.M. Mishra
Principal Director & Head
CIPET,
B-27, Amausi Indl. Area,
Lucknow - 226 008.
Phone No.: +91-522-2437645-6
Mobile No.: +91-7607194021
Fax No.: +91-522-2436227
lucknow@cipet.gov.in / cipetlko2@gmail.com
CIPET - ATPDC - Madurai Mr. S. Ilangovan
Principal Director
Advanced Tooling & Plastics Product Development Centre (ATPDC)
Near Samathuvapuram,
Thiruvathavur,
Madurai - 625110.
Phone No.: +91-452-2424227,2424277
Mobile No.: +91-9840348407
atpdc.madurai@cipet.gov.in / atpdc.cipetmdu@gmail.com
CIPET - Murthal Mr. R.T. Nagaralli
Director & Head
CIPET,
DCRUST Campus,
50th Mile Stone, NH-1,
Murthal, Dist - Sonepat, Haryana - 131039
Phone No.: +91-130-2203000
Mobile No.: +91-9466146001
Fax No.: +91-130-2203010
murthal@cipet.gov.in / cipetmurthal@gmail.com
CIPET - Mysore Mr. S.Y.Shirali
Director & Head
CIPET,
No.437/A,
Hebel Industrial area,
Mysore - 570 016
Phone No.: +91-821-2511903,2510618
Mobile No.: +91-9448060652
Fax No.: +91-821-2510990
mysore@cipet.gov.in / cipetmys1@gmail.com
CIPET - Raipur Mr. Avneet Kumar Joshi
Chief Manager (Project)
CIPET,
Industrial Area Bhanpuri,
Near Urkura Railway Station,
Bhanpuri, Raipur - 493221 (Chhattisgarh)
Phone No.: +91-771-6555512
Mobile No.: +91-9111001996
raipur@cipet.gov.in / cipetraipur@gmail.com
CIPET - Valsad Mr. P. P. Diwasali
Manager (Project)
CIPET,
Trupati Plaza,
Nr. IOC Shankar Petrol Pump,
N.H. No.8, Dharampur Chowkadi,
Atak Pardi, Valsad - 396 001,
Gujarat.
Phone Nos.: +91-7229000305, +91-7229000306, +91-7229000207
cipetvtcvalsad@gmail.com
CIPET - Vijayawada Dr. B. Srinivasulu,
Chief Manager(T) / In-Charge
CIPET,
VACDC Campus,
Block-12, CR-15, New Auto Nagar, Kanuru,
Vijayawada-520007.
Phone No.: +91-866-6548777
Mobile No.: +91-9677256436
vijayawada@cipet.gov.in / cipetvijayawada@gmail.com



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