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GRIEVANCE REDRESS MECHANISM |
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CIPET has established a Grievance Redress Mechanism with commitment to address any customer complaint or
Grievance in a formalised procedure with following guidelines.
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• Grievances shall be acknowledged and forwarded to concerned authority in a time
bound manner as stated in the process flow of Grievance Redress Mechanism.
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• Visitors to CIPET will be treated with courtesy and heard patiently to facilitate
solving of their grievances.
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The process flow of Grievance Redress Mechanism would be as follows: |
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| Step 1 |
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The customer may approach Dy. Director/Chief Manager (Project)/Manager (Project) who
is the Head of the Centre. The Head of the Centre (list enclosed) shall send the reply
within 15 days from the date of receipt of the representation. |
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| Step 2 |
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If the aggrieved client is not satisfied with the reply of the Head of the Centre, then they can represent to the Chief Manager (Technical) who is the Nodal Officer of CIPET
for implementation of Citizen Charter. He shall examine and give his reply within 15 days
from the date of receipt of the grievances. |
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| Step 3 |
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If the Client/Customer is not still satisfied, they can represent to the Director General,
CIPET and after examination he shall give his reply within 30 days from the date of
receipt of the grievances. |
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| Step 4 |
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If the Client/Customer’s grievances is still not redressed, then they can represent to
the Director of Public Grievances for Department of Chemicals & Petrochemicals. |
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Contact Address of Director of Public Grievances for Department of Chemicals & Petrochemicals, Director General CIPET & Deputy Director/Chief Manager/Manager at Centres & Head Office |
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Director of Public Grievances, Department of Chemicals & Petrochemicals |
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Smt. Neelkamal Darbari, I.A.S., |
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Joint Secretary
Room No. 341, A-Wing, Shastri Bhawan, New Delhi
Telephone No.:23383428
Fax No.: 23073682
E-mail: neelkamal.d@nic.in |
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Director of Public Grievances will be assisted by: |
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Shri O.P. Sharma, Deputy Industrial Adviser |
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Room No. 341, A-Wing, Udyog Bhawan, New Delhi
Telephone No.: 23061442
Fax No.: 23061187
E-mail:omsharma@nic.in |
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Director General of CIPET |
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Prof. (Dr.) S. K. Nayak |
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Director General
CIPET Head Office
T.V.K. Industrial Estate
Guindy, Chennai – 600 032
Tel:++91-44-22253040 , +91-22254780 - 85
Fax: +91-44-22254787
Email: cipethq@vsnl.com
Website: www.cipet.gov.in |
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Shri S. K. Sharma,
Deputy Director (Head Office)
Email:ddcorpcipet@gmail.com
CIPET Head Office,
T.V.K. industrial estate,
Guindy, chennai – 600 032. |
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22254788 |
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22254787 |
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Shri.S.Sugumar
Chief manager (Technical)
Email: ssugumar@cipet.gov.in
CIPET Head Office,
T.V.K. industrial estate,
Guindy, chennai – 600 032. |
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22254779 |
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22254735 |
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S. Ilangovan
Chief Manager (Technical)
Email: bdccipet@rediffmail.com
CIPET Head Office,
T.V.K. industrial estate,
Guindy, chennai – 600 032.
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22254781 |
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22254787 |
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Shri.R. Rajendran
Chief manager (Personnel & Administration)
Email: rrajendran@cipet.gov.in
CIPET Head Office,
T.V.K. industrial estate,
Guindy, chennai – 600 032. |
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22254782 |
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22254782 |
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Nodal Officer |
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Ahmedabad
Dr. S. C. Shit,
Deputy Director
CIPET
Plot No. 630, Phase-IV,
GIDC, Vatva,
Ahmedabad – 382 445.
TEL:
079-40083901
MOB:
9662517001
Email:
cipetahmd@gmail.com
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Bhubaneswar
Dr. S.N. Yadav,
Chief Manager (Project)
CIPET
B-25, CNI Complex,
P.O. Patia,
Bhubaneswar – 751 024.
TEL:
0674-2743462
0674-2743767
MOB:
09937746945
Email:
cipetbbsr@gmail.com
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Chennai
Dr. K. Palanivelu,
Deputy Director
CIPET
Thiru.vi.ka industrial estate,
Guindy,
Chennai – 600 032.
TEL:
044-22254701 (6 lines)
044-22254710
MOB:
09677123881
Email:
cipetchn@eth.net
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Lucknow
Dr. Vijaikumar,
Deputy Director
CIPET
B-27, Amausi Indl. Area,
Lucknow – 226 008
TEL:
0522-2437646
0522-2436910
MOB:
09335206644
Email:
cipetlko@gmail.com
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ARSTPS, Chennai
Mr. S. Ilangovan,
Chief Manager(Technical)
Advanced Research School for Technology & Product Simulation (ARSTPS),
CIPET,
Thiru-Vi-Ka Industrial Estate,
Guindy,
Chennai – 600032.
TEL:
044-22254794
Email:
arstpscipet@gmail.com
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LARPM, Bhubaneswar
Dr. Smita Mohanty,
Sr. Technical Officer(P/T-R&D),
Laboratory for Advanced Research in Polymeric Materials (LARPM),
CIPET
B - 25, CNI Complex,
Bhubaneswar - 751024
TEL:
0674-2740173
0674-2742852
Email:
larpmcipet@gmail.com
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ATPDC, Madurai
Mr. K. Palanivel Raja,
Chief Manager (Project)
Advanced Tooling & Plastics Product Development Centre (ATPDC)
(A Unit of CIPET Chennai),
35/1, 2nd Floor,
Paddy and Flower Market Complex,
Mattuthavani, Madurai - 625 007.
TEL:
0452-2586677
MOB:
09677123894
Email:
atpdc.cipetmdu@gmail.com
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APPTC, Balasore
Mr. Sanjay Kumar Choudhary,
Sr. Project Officer
Advanced Plastics Processing Technology Centre (APPTC),
S-1/25, Industrial Estate,
O.T.Road, Balasore -756001 (ORISSA)
TEL:
06782-653213
MOB:
09437124606
Email:
apptcbls@gmail.com
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PWMC, Guwahati
Mr. Ibotomba Singh,
Chief Manager (Project)
Plastics Waste Management Centres(PWMC)
(A Unit of CIPET - Guwahati),
Vill: Borgaon, PO: Borgaon,
Dist: Kamrup,
Pin: 781 104, Assam.
TEL:
0361-2914005
MOB:
09864032934
Email:
pwmc.cipetghy@gmail.com
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PWMC, New Delhi
Mr. T. Karthik,
Technical Officer (CAD/CAM)
Plastics Waste Management Centre(PWMC)-Delhi
(A Unit of CIPET Haryana),
C/o Institute of Pesticides Formulation Technology(IPFT),
Sector-20, Udyog Vihar,
NH-8, Opp. Ambience Mall,
Gurgaon-112016.(Haryana)
TEL:
0124-2767497
Email:
cipetpwmcdelhi@gmail.com
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Aurangabad
Mr. S.K. Jain,
Manager (Project)
CIPET
Plot No. J-3/2,
MIDC Industrial Area,
Chikalthana,
Aurangabad – 431 006.
TEL:
0240-2478301
0240-2473530
0240-2478301–340(40 Lines)
MOB:
09325687901 / 09423187482
Email:
cipetabad@gmail.com
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Amritsar
Mr. Ishwer Singh,
Chief Manager (Project)
CIPET
P.O. Rayon & Silk Mills,
Adjacent to GND University,
Amritsar – 143 104.
TEL:
0183-2256602
0183-2258938
MOB:
09478402221
Email:
cipet_asr@sancharnet.in
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Bhubaneswar (Campus II)
Mr. P.C.Padhi,
Manager (Project)
CIPET, Campus-II
S-3/79, Sector-A, Zone-B,
Mancheswar Industrial Estate,
Bhubaneswar – 751 010.
TEL:
0674-2588203
0674-2588087
MOB:
09437111344
Email:
cipetsat@gmail.com
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Bhopal
Mr. P.K.Sahoo,
Chief Manager (Project)
CIPET
Sector “G”,
Govindpura Indl. Area,
Bhopal – 462 023.
TEL:
0755-2684769
0755-2688288
MOB:
07566177001
Email:
cipet.bhopal@gmail.com
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Hyderabad
Mr. K. Manoharan,
Chief Manager(Project)
CIPET
CIDA Phase-II,
Post Bag No. 3, Cherlapally,
HCL Post,
Hyderabad – 500 051.
TEL:
040-27263750
040-27263615
MOB:
09959333412
Email:
cipethyderabad@yahoo.co.in
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Haldia
Dr. P. Poomalai,
Deputy Director
CIPET
City Centre, P.O.- Debhog,
Dist. Purba Medinipur,
Haldia -721 657.
TEL:
03224 -255444
MOB:
09332310305
Email:
cipet.haldia@gmail.com
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Imphal
Mr. Ibotomba Singh,
Chief Manager (Project) (i/c),
CIPET
C-12, Industrial Estate,
Takyelpat,
Imphal – 795 001.
TEL:
0385-2054310
0385-2449158
0385-2452870
MOB:
09678009446
Email:
cipetim@gmail.com
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Mysore
Dr. (Mrs). Sania Aktar,
Deputy Director
CIPET
437/A, Hebbal Indl. Estate,
Mysore – 570 016.
TEL:
0821-2510618
0821-2510349
0821–2511903
MOB:
09342126609
Email:
cipetmys@gmail.com
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Hajipur
Mr. B.Ravi,
Chief Manager (TS)
CIPET
EPIP Complex,
Hajipur Industrial Area,
Hajipur – 844 101.
TEL:
06224-275316
06224-273515
MOB:
09386744652
Email:
cipetpatna@gmail.com
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Guwahati
Mr. Karl Murthy,
Deputy Director
CIPET
P.O: Changsari,
District: Kamrup,
Guwahati - 781101.
TEL:
0361- 6013167
0361-2130104
09207411237
09207411248
MOB:
09957193628
Email:
cipet_ghy@rediffmail.com
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Panipat
Mr. Anil Kumar Singh,
Manager (Project)
CIPET
G.T. Road,
Siwah Gaon,
Panipat - 132 108
TEL:
0180-2003797
0180-2565097
MOB:
09466146006
Email:
cipetpanipat@gmail.com
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Jaipur
Mr. P Viswanathan,
Manager (Project)
CIPET
SP-1298,
Sitapura Industrial Area,
Phase-III, Sitapura,
Jaipur-302022.
TEL:
0141-3239784
0141-2770736
MOB:
09351351778
Email:
cipet_jaipur@yahoo.co.in
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