Citizen Charter of CIPET has been formulated on the stated guidelines and as per documented quality management system to fulfil the expectations of its clients to their satisfaction with an intention to retain them on a long-term basis for mutual benefit. CSC at CIPET Centres is committed to serve customers/clients with the following objectives:

• Easy accessibility and customer friendly response within the laid down procedures

• Commitment to provide information pertaining to training and technical services offered by    CIPET

• Facilitate interaction with training and technical department in satisfying queries of    customers

• Ensure fulfilment of customer commitment with regard to quality and delivery of services      through constant interaction with respective departments and clients

• Act as a bridge between “Customer” and “Executing Department” in accomplishing the   assignment (training or technical) to the satisfaction of customer/client

Further, Customer Service Cell/Business Development Cell at Head Office, Chennai working under the direct control of Director General, CIPET ensures effective customer communication, customer grievance redressal through implementation of a documented procedure for customer feedback/ complaints.